Policies


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Terms & Conditions

We may change or update information on this website at any time without notice, including prices and item availability. All sizes and weights quoted are approximate.  You agree to pay all charges payable for your order.

Ordering and Shipping

Your order will be processed in a timely manner.  Payment will be taken on the day of shipping so you may see a delay between ordering and shipping dates.  We are not responsible for delivery delays beyond our control. We will endeavour to notify users if delivery is delayed. All items are delivered by a third party, and delivery is governed by their shipping contracts.

Large Orders~ Please be aware that soaps require a curing time and in the event of large orders we may require 4-6 weeks to prepare and ready your order.  This time will be clarified at time of order based on the current flow of business and available product at that time.

Payment Methods

We accept the following payment methods:  Visa / Mastercard, Email Money Transfer (Canada only)***, Cash, Money Order / Certified Cheque

Our Privacy Commitment

At Beelites we know how important it is to protect your personal information. Whether you are shopping with us online or at a market  we want to make every customer experience safe and secure.

Beelites will collect your personal information only with your knowledge and consent and will not release that information to any other party.  The security of your personal information is a high priority for Beelites. We maintain appropriate safeguards and protect your personal information, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse. All your credit card information is handled, stored and processed within strict protocols. Our website uses Secure Sockets Layer (SSL)  to protect your personal information during data transport. SSL encrypts your personal information such as your name, address, and credit card number.

Refund policy

Your satisfaction is our job and if you aren’t happy with our product, please notify us within 30 days and send it back to us.  We will either refund the purchase price or send you a replacement. Your smile matters! 🙂

Please advise us upon receipt of your order of any damage due to shipping or dissatisfaction of the product received and we will do our best to quickly correct the situation.

Disclaimer

We cannot guarantee that any of our high quality, natural ingredient will be consistent in appearance, colour or scent from one batch to another, but this is the beauty and uniqueness of natural handmade products.  With our hand dripped candles, we do our best to ensure consistent sizing but please note, there will be variations from what is pictured on the website and from what you may have received in past, as each one is uniquely one of a kind.

All Essential Oil information is obtained from current and reliable sources but Beelites makes no representation as to its comprehensiveness or accuracy. Nothing contained herein should be considered as a recommendation by Beelites as to the fitness for any use.